Supportziip Lite
The Lite version is the free WordPress.org version.
- Local-first WordPress support assistant
- Beautiful SupportZiip dashboard
- Create and manage basic support assistants
- Assistant welcome message settings
- Basic assistant display controls
- Frontend chat assistant shortcode
- Frontend support form shortcode
- Conversation logs
- Basic conversation review tools
- OpenAI provider support with bring-your-own API key
- Gemini provider support with bring-your-own API key
- Basic AI provider settings
- Basic diagnostics
- Getting Started onboarding page
- Help and Knowledge Base page
- Legal and responsible use information
- Privacy-aware local data handling
- Basic export and delete tools where available
- WordPress.org-safe upgrade education
- Local data remains accessible without payment
Supportziip Standard
Everything in Lite version plus the official direct-sale premium feature set for businesses that want PayZiip licensing, direct updates, and Growth Hub readiness.
- Premium SupportZiip dashboard
- PayZiip license activation screen
- Direct license status display
- Direct update authorization foundation
- Growth Hub sync foundation
- Knowledge Sources
- Knowledge Processor
- Advanced AI routing foundation
- OpenAI premium configuration
- Gemini premium configuration
- Claude provider support
- OpenRouter provider support
- Model controls
- Provider diagnostics
- Lead CRM
- Human escalation
- Workflow engine
- WooCommerce support automation foundation
- CRM and webhook automation foundation
- Reports
- Premium diagnostics
- Direct customer upgrade path
- Prepared for future PayZiip entitlement checks
- Prepared for WorkZiip Growth Hub orchestration
Supportziip Agency
Everything in Direct Standard version plus agency tools for consultants, studios, and teams managing support workflows across client websites.
- Agency dashboard foundation
- Client and site management foundation
- Agency Command Center
- Deployment profiles
- Deployment rollouts
- Client reports
- Agency reporting foundation
- Client portal foundation
- Import and export friendly agency workflows
- Reusable client configuration patterns
- Growth Hub agency orchestration foundation
- Agency license entitlement checks
- Agency-safe support operations tools
- Multi-client workflow preparation
- Premium diagnostics for agency support use
Agency licensing does not automatically include white-label rights, resale rights, redistribution rights, sublicensing rights, or Enterprise/OEM rights.
Supportziip Whitelabel
Everything in Agency version plus approved client-facing branding controls for agencies that want to present the support experience under their own brand.
- White-label branding page
- Client-facing product name override
- Client-facing widget label
- Client-facing portal title
- Client-facing knowledge base title
- Client-facing form title
- Client-facing logo URL
- Client-facing accent color
- Email sender label controls where applicable
- Email footer text controls where applicable
- Public-facing footer branding controls
- White-label entitlement checks
- White-label diagnostics
- Client-safe presentation layer
White-label branding changes client-facing presentation only. It does not change the internal plugin slug, folder name, main plugin file, text domain, option prefix, database prefix, REST namespace, license identity, update identity, diagnostic identity, or support identity.
White-label licensing does not automatically include OEM rights, resale rights, redistribution rights, sublicensing rights, or enterprise partner rights.
All eligible purchases include a 7-day refund and usability guarantee.
Refund and guarantee policy
Your purchase includes a 7-day guarantee window. If a product issue prevents normal use and support cannot reasonably resolve it, you may request a refund review within the guarantee period.
To request help or a refund review, use the seller’s support or contact instructions. Refund eligibility may depend on license status, usage, marketplace rules, payment processor requirements, and the seller’s published terms.